AmMed Direct respects your privacy.

This privacy statement describes how your personal information is protected on our website. All questions regarding this statement should be directed to:

Email:	customerservice@ammeddirect.com
Phone:	Call toll free 1-877-700-3800 during our office hours on Monday through Friday, 8:00 AM to 5:00 PM, Central Time.
Mail:	5720 Crossings Blvd., Antioch, TN 37013

 

What information is collected from me, and how is it used?

We collect contact information such as your name, mailing address, email address and phone number, as well as health and insurance coverage information. This information is used to determine if you qualify for insurance reimbursement should you choose to order test supplies or other products from AmMed Direct. This information may also be used to inform you which products are covered, and so we can save you time and paperwork by submitting your insurance claims for you.

You may contact us by email with questions or comments. We read every message and try to reply promptly to everyone. Your email address and the messages you send are used to respond directly to your questions or comments. We may keep your correspondence on file and your comments may be used to help us improve this web site as well as the Better Care Program®. The health and insurance coverage information provided to us will not be shared with third parties without your explicit permission.

As a member, you may receive periodic diabetes educational materials. Your email address is only used by us to send you this information.

This website may log IP addresses and browser types for systems administration purposes. These logs will be analyzed to improve the value of materials available on the website. A user’s session may be tracked, but the user will remain anonymous. We do not link IP addresses to any personally identifiable information.

How can I change my information?

To update any information you have provided to AmMed Direct, or to cancel any AmMed Direct service, simply contact our customer service department.

Email:	customerservice@ammeddirect.com
Phone:	Call toll free 1-877-700-3800 during our office hours on Monday through Friday, 8:00 AM to 5:00 PM, Central Time.

 

How is my information kept safe and secure?

Protecting your privacy is a top priority at AmMed Direct. We have taken careful measures to prevent the loss, misuse or alteration of your information. Sensitive information sent by email is encrypted for extra security. Once we receive your information through our website or by phone or mail, it is stored behind a firewall. Your information is accessible only to those employees who need it in order to perform their jobs. All AmMed Direct employees are aware of our privacy and security policies.

How will you notify me of changes?

If this privacy policy changes in any way, we will post a prominent notice on our website indicating the change.

If you feel that we have not complied with any policy outlined in this privacy statement, please contact us immediately at our email address or toll free number listed near the top of this page.

Email:	customerservice@ammeddirect.com
Phone:	Call toll free 1-877-700-3800 during our office hours on Monday through Friday, 8:00 AM to 5:00 PM, Central Time.